Refund Policy
We want you to shop with confidence at EOZY. Please read the following before returning or exchanging an item.
Eligibility
- Return requests must be made within 30 days of receiving your order.
- The protector must be unused, in its original condition and undamaged.
- All original packaging and installation sheets must be included.
Wrong size
Ordered the wrong size? We will exchange it. The protector must be unused, and you cover the delivery both ways.
Custom-made items
Items marked Custom made for you on the product page are produced for your order and ship in about 2 weeks. They cannot be returned, exchanged or refunded for a change of mind or a wrong size chosen, so please confirm your size with your RIMOWA serial number before ordering. If the item arrives faulty, the section below still applies.
Items marked Restocking also ship in about 2 weeks and follow our normal return policy above.
Faulty or incorrect item
- Manufacturing defect: free exchange within 30 days.
- Zipper fails in normal use: free replacement.
Please WhatsApp us first with photos and your order number. Once we confirm the issue, we will send you our return address. The item must be returned to us before we send the exchange or replacement.
Refunds
- Once your return reaches us, we process it within 7 business days.
- Refunds are made to your bank account. Please allow up to 10 days for your bank to show it.
- Delivery fees already paid are not refundable.