FAQ
Short answers to the questions we hear most. Anything else, WhatsApp us.
The protector
Is this an original RIMOWA product?
No. EOZY is an independent brand and is not affiliated with RIMOWA. Our protectors are made to fit RIMOWA luggage.
What is it made of?
Thick, transparent PVC. It helps guard against scratches, scuffs and everyday wear while keeping your RIMOWA in view.
What does the colour option mean?
The colour refers to the zipper only. The protector itself is always transparent.
Can I still use my luggage normally?
Yes. Handles, wheels, the TSA lock and the zipper all work with the protector on. You can unzip and pack without taking it off.
Size and fit
How do I find the right size?
Use the first five digits of your RIMOWA serial number (for example 92553). You will find it on the luggage spine, your receipt or the luggage tag. Enter it in our size finder and we show you the exact protector.
My serial number is not listed.
WhatsApp us your collection, size, colour, serial number and a photo of your luggage. We will confirm the fit.
Will one protector fit any RIMOWA?
No. Each protector is cut for one collection and size, because openings and dimensions differ between models.
Installation
Is it difficult to install?
No. Watch our step-by-step installation video: How to install your EOZY protector.
Easy-install wrapping sheets are included with every model except Original and Classic, which do not need them.
Why does it look creased at first?
The protector is folded for shipping. Gently warm it with a hair dryer on a low setting and the creases will ease out.
Can I remove and refit it?
Yes, carefully, whenever you need to.
Delivery
Is it ready stock?
Most colours are ready stock and ship from Malaysia in 1–2 working days. Colours marked Restocking or Custom made for you on the product page ship in about 2 weeks.
Can I return a custom-made item?
Items marked Custom made for you are produced for your order, so they cannot be returned or refunded for a change of mind. This does not affect our warranty if an item arrives faulty. Items marked Restocking follow our normal return policy.
How much is delivery and how long does it take?
Standard delivery by J&T is free to Malaysia and Singapore. Peninsular Malaysia: 2–3 days. Sabah and Sarawak: 4–8 days by air.
Can I get it faster?
Yes. Same-day Lalamove in the Klang Valley, or next-day Teleport to Singapore. WhatsApp us for a quote. Express delivery is paid by the customer.
Do you ship internationally?
Yes, worldwide. Rates are shown at checkout.
Returns and exchanges
I ordered the wrong size.
We will exchange it. The protector must be unused, and you cover the delivery both ways.
My item is faulty or incorrect.
WhatsApp us with photos and your order number. Manufacturing defects are exchanged free within 30 days.
The zipper stopped working.
If it fails in normal use, we replace it free of charge.
Still need help?
WhatsApp +6010 293 9928. We reply as soon as we can.