Contact Us 💛

We'd love to hear from you!

Whether you're looking for the perfect Rimowa Luggage Protector, need help choosing the correct model, or have questions about your order, we're always happy to assist.

Customer Support

📱 WhatsApp
+6010 293 9928
🔗 https://wa.me/message/3ZVFA2IJIPY5L1

⏰ Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Malaysia Time)

Weekend & Public Holiday replies may take slightly longer.

Business Location

📍 Batu Caves, Selangor, Malaysia
🔗 https://waze.com/ul/hw2863w6ku

We are an online-based business and ship nationwide across Malaysia 🇲🇾

Before You Contact Us

To help us assist you faster, please prepare:

🧳 Rimowa Collection (Original / Essential / Classic / Hybrid)

📏 Luggage Size (Cabin, Check-In L, Trunk, etc.)

🔢 Model / Serial Number (e.g. 92553, 83253)

📸 Photos of your luggage (if available)

Order & Delivery Enquiries

For existing orders, kindly provide:

• Order Number
• Platform (Website / Shopee / Lazada)
• Contact Name

This helps us locate your order more quickly.

Follow Us

Instagram: @1North.OS
🔗 https://www.instagram.com/1north.os

Stay updated with new arrivals, restocks, travel inspiration, and exclusive releases ✈️

Thank you for choosing 1NORTH 💕

Made for the Way You Travel.